Question 1

How long does it take to receive the tyres?

Accepted Answer

Delivery generally takes 24/48 working hours. All orders placed before 12:00 are handled and handed to the courier the same day. For some tyres delivery times may be longer.

Question 2

How much does shipping cost?

Accepted Answer

Shipping is always free, with no additional costs.

Question 3

How do I know if the tyre is compatible with my car?

Accepted Answer

Check that the tyre size matches one of those approved in the vehicle registration document or on the sidewall of the currently fitted tyres. For example: 205/55 R16 91V.

Question 4

What do the numbers in the size mean (e.g. 205/55 R16)?

Accepted Answer

205 = tyre width in millimetres. 55 = sidewall height (percentage of width). R = radial construction. 16 = rim diameter in inches.

Question 5

What does load index mean?

Accepted Answer

The load index indicates the maximum weight each tyre can support. It must be equal to or higher than the one specified in the vehicle registration document.

Question 6

What does speed index mean?

Accepted Answer

The speed index indicates the maximum speed for which the tyre is approved. It must comply with what is specified in the vehicle registration document.

Question 7

What is the DOT?

Accepted Answer

The DOT indicates the week and year of manufacture of the tyre (e.g. 2424 = 24th week of 2024). All tyres sold are new and never fitted.

Question 8

Are the tyres covered by warranty?

Accepted Answer

Yes, all tyres are covered by the legal warranty. In the event of defects, our customer service team will guide you through the assistance procedure.

Question 9

What payment methods do you accept?

Accepted Answer

We accept: credit/debit card (Stripe), Klarna, PayPal, bank transfer and cash on delivery.

HEIDENAU Haflinger — 165/90 R12

Technical specifications

F.A.Q.